Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Rapidity Communications Limited ("we", "our", or "us") collects, uses, and protects your personal data when you visit or interact with our website rapidity.com.

We are committed to protecting your privacy and handling your personal data transparently and securely.

Who We Are

Rapidity Communications Limited is the data controller responsible for your personal data.

Contact details:

Company name: Rapidity Communications Limited
Address: Citybridge House, 235-245 Goswell Road, London, EC1V 7JD
Email: talktome@rapidity.com

If you have any questions about this policy or your personal data, please contact us using the details above.

What Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide

You may provide personal information when you:

  • Fill out contact forms

  • Send us emails or enquiries

  • Request services or information

This may include:

  • Name

  • Email address

  • Phone number

  • Company name

  • Any information included in your message

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visits

  • Referring website

We may collect this data using analytics tools such as Google Analytics.

How We Use Your Data

We use personal data for the following purposes:

  • Responding to enquiries or requests

  • Providing our services

  • Improving website functionality and user experience

  • Monitoring website performance and usage

  • Maintaining website security

We will only use your personal data where we have a lawful basis to do so.

Lawful Basis for Processing

Under the UK General Data Protection Regulation, we rely on the following lawful bases:

Legitimate interests
To operate and improve our website and respond to enquiries.

Consent
Where you have given consent for cookies or marketing communications.

Contractual necessity
Where processing is necessary to provide services you request.

Sharing Your Data

We do not sell your personal data.

We may share your data with trusted service providers where necessary, such as:

  • Website hosting providers (for example Squarespace)

  • Website analytics providers

  • IT or technical support providers

These providers process data only on our instructions and are required to keep your information secure.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Your Data Protection Rights

Under the UK General Data Protection Regulation, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to certain processing

  • Request transfer of your data to another service provider

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies to improve functionality and understand how visitors use the site.

For more information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices.

Any updates will be posted on this page with the revised "Last updated" date.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection issues.

Website: https://ico.org.uk